„A first-class mind however is characterised by its ability to hold two contradictory ideas in its head and still function.“ (Francis Scott Fitzgerald)

Critical Incident Stress Management (CISM) is an effective – and equally controversial – stress coping tool.
The qualitative and quantitative study presented here, with its exploratory design, provides the outstanding evidence on acceptance, mechanisms of action, areas of application and operational implementation.
It examines both the individual responsibility of those affected and that of the institutions involved.

The results offer guidance for human resources managers and service providers, mental health professionals and emergency services in particularly explored areas of the transport industry, health sector and sensitive infrastructure.